Need Technical Help?

First Line of Defence

Please follow these two simple steps to help restore your SKY TV pictures.
 

1: Power Reset

• Switch the power to the decoder off at the wall or unplug the power cord from the back of the decoder
• Make sure all the lights at the front of the decoder have gone out
• Wait approximately 30 seconds
• Reconnect the power to the decoder
• Wait while the lights flash on and off, then one green light will come on and stay on
• A message ‘One Moment Please’ will appear on your TV screen
   

2: Insert your SKY card

If you don’t see the card poking out of the decider, it is on the inside. 

• There should be a panel that you can lift up on the left hand corner of the decoder at the top or bottom of the decoder. 
• Slide the card out, wipe it with a soft cloth and reinsert.
• This should clear the message if not, a power reset should solve it.
   

Other technical problems

For all other technical problems, follow the Technical Help: Frequently Asked Questions.