FAQ Technical help

It means that there is no communication to the decoder.  Check that all the leads are still connected, especially the big satellite cable that screws into the back of the decoder,  and follow power reset steps to clear.

Check that the TV is on the SKY channel.  Change the channel using the up and down arrows or the plus and minus button on the front of the decoder.  If it’s not changing, follow power reset steps and try again.  If you are still having problems it may be a TV issue.

Follow power reset steps as this should clear any mute problems.  Check the AV/Scart leads to make sure they are connected.

It’s possible that your TV has lost it’s tuning, and will need to be retuned.  But try the power reset as it may help.

Check the power supply to ensure there is power to the decoder.  Try the power reset tips as this can help the decoder come back on.  We may need to arrange a technician to come out and see what’s happening with it.

Yes.  Please let us know that you need one before you get installed