On Screen Error Messages
You may from time to time see one of these messages on your TV screen. If a power reset will not clear them, please call us on 0800 759 333.
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CA CODE
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MESSAGE
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DESCRIPTION
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CA:1
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Please insert your SKY Card
Please do not remove it, unless advised to do so
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SKY Removed
Reinsert SKY Card
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CA:2
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Please remove and re-insert your SKY Card
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This message will appear if the card is inserted the wrong way round
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CA:4
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Please contact your service provider to subscribe to this channel
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Displayed if the channel is not subscribed
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CA:5
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Information Error
Please wait…….
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Unknown error
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CA:6
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Welcome to SKY Television
Please contact your service provider to commence viewing
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Card not yet activated with services.
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CA:8
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Sorry, this service is not available in your area
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Displayed if a region has been blacked out
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CA:10
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Please contact your service provider
Your system may have been without power for some time
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Displayed if the decoder has been without power for more than a month. Used as a security against customers turning off their decoder and missing a hit to disconnect all or some services
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CA:11
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Please contact your service provider
Wrong card inserted
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This card is not a valid SKY digital smartcard or the card is faulty
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